Shipping and payment
If you experience a problem with any of our products, customer service, or shipping – or even if you just plain don’t like how it tastes – please let us know. We’ll do whatever it takes to make it right for you. We’ll never ask you to return anything. Great service is our passion and what drives us. But we know stuff happens. Things go wrong. We consider it an honor when you let us help fix a problem.
All orders received after Noon PST will process the following business day. Perishable items only ship Monday and Tuesday unless an express shipping method is chosen. All orders with perishable items placed after 8:00 AM PST on Tuesday will ship the following Monday morning.
Orders with out-of-stock items will be held and shipped altogether when all items become available. We will do our best to promptly contact you by email and phone if your order has out-of-stock items.
Re-routing a package after shipment due to an incorrect shipping address is subject to a $15 charge to cover UPS imposed fees.
Due to delivery times we cannot ship smoked or fresh meat items to these addresses. Jerky and Grocery items are okay for shipment to these addresses.
UPS is our primary courier; however, we will choose the most appropriate delivery method for your shipping address and products ordered. Deliveries to Military and APO addresses will ship USPS.
Standard Economy shipping for the contiguous U.S. is complimentary. In-stock merchandise will generally arrive 3-6 business days after the order is processed.
In-stock merchandise will arrive within 2 business days following the receipt of your order. Orders placed after 12:00 PM PST will ship the following business day.
In-stock merchandise will arrive within 1 business day following the receipt of your order. Orders placed after 12:00 PM PST will ship the following business day.